Refund policy

Commitment to Service Quality Excellence 

• TripBento Pte. Ltd. (“TripBento”, “we”, “the Company”) adopt a mindset of quality excellence and innovation so that our level of service to our customer will continually be enhanced.
• We provide reliable services that meet or exceed expectations of our customers
• We ensure that the services we provide are of satisfactory quality.

Professional Ethics

The company adopts fair and ethical business practices as well as accurate marketing communications at all times.

 

Cancellation Policy

 

Unless otherwise stated in booking communication, you may cancel your reservation in email to [notification@tripbento.com], at any time before the scheduled departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. Please note that any change of departure date, traveler’s name (other than correction of typographical errors) or Tour is considered a cancellation and a cancellation fee will apply.

Cancellation Notice	Cancellation Fee	Refund Component
From the time of departure to:  (% of total tour price)
> 48 hours prior to departure	0%	100%
0 to 48 hours prior to departure	30%	70%
After departure time	100%	0%

 

You will be notified of the amount of the cancellation fee payable as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

 

Exception: you may postpone or cancel a reservation, should a travel advisory or travel notice to be issued by the Singapore Ministry of Foreign Affairs, advising against travel to one or more the destinations included in your tour during the proposed period of travel.

 

In the case of unforeseen emergencies and/or medical reasons, the cancellation fee condition above may still apply. 

If the participants leave the tour prior to the designated itinerary end point, no refund of exchange can be made for any unused portion of the tour.

 

To start a return, you can contact us at notification@tripbento.com.  

 

Refunds in the Case of Cancellation

We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at notification@tripbento.com.

 

Cancellation By the Company

Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If for some unforeseeable circumstances the arrangement cannot be finalized and the tour reservation has to be cancelled, the company will endeavor to notify the Customer at least 14 days before the scheduled departure date.

The Company also reserves the right to cancel any tour prior to departure for whatever reason including, but not limited to, severe weather condition, tourist site closure, road closure.

The Company may, if it so chooses, recommend alternative tours either of the same destinations or other tours, based on current tour fare. Please note that surcharges may apply on a case-by-case basis and the customer will be advised accordingly. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.

The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.

 

Refund Policy on Used Portion of the Tour

No refund of exchange can be made for any unused portion of the tour.